At Jewlace, we want you to love your purchase. If for any reason you are not completely satisfied, our Refund and Returns Policy is designed to make the process as smooth as possible.
1. Returns
- Eligibility:
You have 30 days from the date of delivery to return your purchase. To qualify for a return, items must be unused, in the same condition as received, and in the original packaging. - Non-Returnable Items:
Certain items such as personalized or custom jewelry, final sale products, and items that have been worn or altered are not eligible for returns.
2. Refunds
- Inspection & Approval:
Once we receive your returned item, our team will inspect it to ensure it meets our return conditions. You will be notified via email of the approval or rejection of your refund. - Processing Time:
If approved, your refund will be processed and automatically applied to your original method of payment within 7-10 business days. Please note that shipping fees are non-refundable unless the return is a result of our error.
3. Exchanges
- Defective or Damaged Items:
We only offer exchanges if your item is defective or damaged upon arrival. To request an exchange, please contact us immediately at [email protected] with your order details and supporting images of the defect or damage. - Exchange Process:
Upon verification, we will guide you through the exchange process. The defective item must be returned to us before a replacement is shipped.
4. How to Initiate a Return or Exchange
- Contact Us:
Please email our customer service team at [email protected] with your order number, the reason for your return or exchange, and any relevant details about the product condition. - Return Authorization:
We will provide you with a Return Merchandise Authorization (RMA) number along with detailed instructions for returning your item.
5. Additional Information
- Processing Delays:
Please allow up to 10 business days for the return process to be completed once we receive your item. - Customer Support:
If you have any questions regarding our Refund and Returns Policy, please do not hesitate to contact us at +1 503-329-7006.
Thank you for choosing Jewlace. We value your satisfaction and are committed to ensuring that your experience with our jewelry is as exceptional as our designs.