We want you to love your Jewlace pieces, but if you're not fully satisfied, we offer a hassle-free 30-day return policy. Simply return your items in their original condition for a full refund or exchange.
Do you offer free shipping?
Yes! We offer free shipping on all orders over $99. Orders under $99 are subject to standard shipping fees.
How long will it take to receive my order?
After placing your order, you can expect to receive it within 5-7 business days for domestic shipments. International orders may take 10-15 business days depending on the destination.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. Use this number to track your package on the carrier's website.
Can I change or cancel my order?
Once your order is placed, it is processed quickly to ensure fast shipping. If you need to make any changes, please contact us immediately at [email protected]. We will do our best to accommodate your request, but we cannot guarantee changes after the order has been processed.
Are the jewels hypoallergenic?
All our jewelry is crafted using high-quality materials such as sterling silver, gold, and platinum, designed to minimize allergic reactions. If you have sensitive skin, please check the product details for specific material information.