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Shipping & Delivery

Shipping & Delivery

Last updated: 2025-09-13

Processing Time

  • 1–3 business days to pick, QA and pack your order.
  • Weekend/holiday orders begin processing next business day.

Shipping Methods & Timeframes

  • United States: 5–7 business days after dispatch
  • International: 10–15 business days after dispatch

Times are estimates; weather, customs and peak seasons may add days.

Free Shipping & Tracking

  • U.S. orders $99+ ship free (standard service).
  • A tracking link is emailed after dispatch (updates in 24–48h).

Duties, Address & Delivery Issues

  • International duties/taxes are paid by recipient.
  • Double-check your shipping address; for changes email [email protected] immediately.
  • No movement for 7 (US)/12 (Intl) business days? Contact us.
  • Damaged/wrong item: send photos/videos within 48 hours of delivery.

Returns, Undeliverable & Pre-orders

  • Undeliverable/refused: reship (postage may apply) or refund minus original shipping after return.
  • Split shipments may occur; tracking provided for each parcel.
  • Pre-orders display estimated ship windows on product pages.

Contact

Jewlace
Email: [email protected]
Phone: +1 914-730-2963 (Mon–Fri, 10:00–18:00 ET)
Returns/Handling Address: 126 Glenrock Dr, Claymont, DE 19703, United States

See Refund & Returns Policy →